Open Source CRM
Introduction
CRM can stand for Customer Relationship Management or Constituent Relationship Management, depending on whether the group developing the software is optimizing for the needs of commercial organisations marketing goods and services to customers, or the needs of not-for-profit groups interacting with members and supporters. CRM packages aimed at not-for-profits are sometimes also known as AMS (Association Management Systems). Software packages that provide CRM functions sometimes integrate others sets of functions including website CMS (Content Management System). - Danyl Strype
Examples of Free Code CRM Packages
- [HiperGate](http://www.hipergate.org/) ([GNU AGPLv3](http://hipergate.org/en/license.html?i=5))
- [SugarCRM](https://www.sugarcrm.com/download) (GNU AGPL):
- [SuiteCRM](https://suitecrm.com/) (GNU AGPL)
- [Tendenci](https://www.tendenci.com/about-tendenci/ ) (GNU GPL): combines CMS
- [Tine 2.0](http://www.tine20.org/open-source-groupware-and-crm/) ([GNU AGPLv3](https://github.com/tine20/Tine-2.0-Open-Source-Groupware-and-CRM)): combines groupware, CRM and ERP into one system
- [Mautic](https://www.mautic.org/) (GNU GPLv3), a free code package developed by a for-profit company, which aims to provide a digital marketing toolkit similar to the features of the proprietary MailChimp:
- [Odoo](https://www.odoo.com/) (GNU LGPL): combines a range of digital organising apps that can be used separately or combined
- [Orange Leap](https://orangeleap.com/) ([GNU GPLv2](https://sourceforge.net/projects/mpower/))
Not-For-Profit Orientated Free Code Platforms With CRM Functions
In response to the shift of many CMS and CRM projects towards serving the needs of large corporate and NGO clients, a number of open source communities have formed to address the challenges of providing a user-friendly, free code platform that allows small-medium not-for-profit organisations to access a digital organising toolkit, without selling their soul to Silicon Valley capitalists. - Danyl Strype
Examples of Platform Projects With CRM Functions
- BackDrop (GPLv2 or later): https://backdropcms.org/ (Drupal CMS fork)
- CommunityBuilder: https://www.joomlapolis.com/community-builder (based on Joomla CMS, GNU GPLv2)
- Drutopia: https://drutopia.org/ (based on Drupal CMS, GPLv2 or later)