User-Generated Innovation

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Mentioned in an article by Business Week in a profile of Nokia's Open Innovation strategies:

"Sports Tracker is an example of how Nokia has begun experimenting with user-generated innovation. That's the premise behind Nokia Beta Labs, a Web site where the Finnish handset maker lets users test the latest smartphone software. Instead of people recording silly Web cam videos for YouTube or inventing frivolous advocacy groups on Facebook, they can help make the mobile Internet more useful. What Do Urban Populations Want?

For Nokia, which is obsessive about consumer research, the site is an alternative to the focus groups and surveys that are usually used to gauge consumer reaction to a new product. But, though the cost of managing the site is negligible, saving money is not the main motivation. "It's not the cost we're looking at, it's how we are making the application better for the consumer," says Jari Pasanen, whose title is Nokia vice-president for innovation acceleration.

Beta Labs is part of a broader push by Nokia to harness customers and partners in the service of innovation." (

More Information

  1. User-centered Innovation
  2. User-Driven Innovation at Nokia