Citizen-Centered Governance
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- Article: Crawford, Susan P. and Walters, Dana, Citizen-Centered Governance: The Mayor's Office of New Urban Mechanics and the Evolution of CRM in Boston (August 7, 2013). Berkman Center Research Publication No. 17.
Available at SSRN: http://ssrn.com/abstract=2307158 or http://dx.doi.org/10.2139/ssrn.2307158