Trust

See the entry in Wikipedia [1] for a description of the concept.

On the Decline of Trust

"ull Survey: Trust in Governments, Corporations and Global Institutions Continues to Decline

Since signaling the importance of trust in world affairs, the World Economic Forum has been monitoring public trust levels through a bi-annual global public opinion poll conducted by GlobeScan Incorporated. The latest findings from the poll show that trust in a range of institutions has dropped significantly since January 2004 to levels not seen since the months following the September 11 terrorist attacks in 2001. The poll also reveals that public trust in national governments and the United Nations has fallen the most over the past two years.

The same set of questions has been put to representative samples of citizens around the world since January 2001. The major findings from this year’s poll are:

• Public trust levels in national governments, the United Nations and global companies are now at their lowest since tracking began in January 2001.

• Since 2004, trust in government has declined by statistically significant margins in 12 of the 16 countries for which tracking is available. The Russian government is the only exception, enjoying continuously increasing trust from its citizens since 2001.

• The United Nations, while continuing to receive higher trust levels than other institutions, has experienced a significant decline in trust from 2004 levels in 12 of 17 tracking countries, suggesting an impact from the scandal over the Oil for Food Program.

• Public trust in companies has also eroded over the last two years. After recovering trust in 2004 to pre-Enron levels, trust has since declined for both large national companies and for global companies. Trust in global companies is now at its lowest level since tracking began.

• NGOs remain the leaders in trust, but they also have to contend with decline. In 10 of 17 countries for which data is available, trust in NGOs has fallen since 2004, in some cases sharply (e.g., Brazil, India and South Korea).

These findings are based on a global public opinion poll involving a total of 20,791 interviews with citizens across 20 countries (n = 1,000 in most countries), conducted between June and August 2005 by respected research institutes in each participating country under the leadership of GlobeScan."

Key Book to Read

Book: Trust: Making and Breaking Cooperative Relations, edited by Diego Gambetta. Basil Blackwell, 1988

online in full-text format, at http://www.sociology.ox.ac.uk/papers/trustbook.html