User:Criskubiaki

Cristiano Kubiaki works as a Shift Lead for HCL Brazil and manages a team of around 30 agents, providing IT Service Desk support in Portuguese and Spanish languages for Mexico and South American countries, applying the best practices of IT Service Management, creating reports to display the results for customer and supporting the team for all operational related activities. Before joining HCL, Cristiano worked as a Team Leader at Dell for multiple accounts and holds ITIL Foundation, MCP, MCTS and DCSE certifications. Cristiano also lived in Ireland for 3 years and speaks fluently Portuguese, English and Spanish.