Ombuds Office for German Crowdsourcing Platforms

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"Eight European crowdsourcing platforms, the German Crowdsourcing Association (Deutscher Crowdsourcing Verband), and the German Metalworkers’ Union (IG Metall) announced today the establishment of a joint Ombuds Office. The Ombuds Office will be tasked with resolving disputes between crowdworkers, clients, and crowdsourcing platforms and with overseeing enforcement of the “Crowdsourcing Code of Conduct” adopted by the platforms.

The Code of Conduct is signed by the German crowdsourcing platforms Testbirds, clickworker, Streetspotr, Crowd Guru, AppJobber,, and Shopscout and by the British platform Bugfinders. In total the eight platforms count approximately two million worker registrations between them. The Crowdsourcing Code of Conduct is to date the only agreement in which online labor platforms voluntarily agree to hold themselves to minimum standards with respect to working conditions and relations between workers, clients, and platforms. The goal of the Code of Conduct is to codify the existing standards in Germany with respect to fair dealings with crowdworkers and to ensure that these standards are maintained as the market for crowd work grows.

The Ombuds Office board represents platforms and workers equally and its members are volunteers. Frankfurt labor judge Dr. Silke Kohlschitter will serve as the board’s neutral chair. Representing platforms on the board will be a representative from the German Crowsourcing Association (Deutscher Crowdsourcing Verband) and a representative from the platform Testbirds. (A representative from the platform will act as deputy platform representative should the Testbirds representative be unavailable or recuse themselves in case of conflict of interest.) Representing workers will be a crowdworker as well as a representative of the German Metalworkers’ Union (IG Metall).

Crowdworkers may file a case with the Ombuds Office via an online form; they are however first asked to attempt to resolve the case directly with the platform operator. The Ombuds Office will hear cases regarding monetary disputes as well as other matters, including for example platform work processes. Details of the cases will be kept confidential, but the Office will publish a yearly report about its activities." (