Handbook for Citizen-centric eGovernment

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Report: Handbook for Citizen-centric eGovernment. Prepared for the eGovernment unit, DG Information Society and Media, European Commission. December 2007 Series editors: Trond Arne Undheim and Michael Blakemore

URL = http://www.ccegov.eu/; handbook at http://www.ccegov.eu/downloads/Handbook_Final_031207.pdf