Design for Services

* Book: Design for Services. Anna Meroni. Gower,

URL = http://www.gowerpublishing.com/isbn/9780566089206

Description

Daryl Taylor:

'Based on a "Service Design approach, interested in sustenance activities and with emphasis on relationality, attachment, conviviality and scale.

It's "about 'designing for something' rather than 'designing something' is worth checking out. Her commitment is to designing people in, based on the social value created, rather than out, because of the economic cost of labour, is key.

I love the principles and guidelines deduced from their small scale slow experiments.

   * Increased service accessibility
   * Preserve relational qualities
   * Enhance local visibility
   * Fluidity management
   * Reduce cognitive cost
   * Offer different levels of involvement
   * Support collective use
   * Promote availability
   * Keep the relational scale
   * Enhance the semi-public scale
   * Provide support for participation
   * Build trust-based relationships'

(via email, February 2012)