Open Source CRM

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Introduction

CRM can stand for Customer Relationship Management or Constituent Relationship Management, depending on whether the group developing the software is optimizing for the needs of commercial organisations marketing goods and services to customers, or the needs of not-for-profit groups interacting with members and supporters. CRM packages aimed at not-for-profits are sometimes also known as AMS (Association Management Systems). Software packages that provide CRM functions sometimes integrate others sets of functions including website CMS (Content Management System). Strypey (talk) 10:49, 4 April 2017 (UTC)

Examples of Free Code CRM Packages

  • Mautic (GNU GPLv3), a free code package developed by a for-profit company, which aims to provide a digital marketing toolkit similar to the features of the proprietary MailChimp:
  • Odoo (GNU LGPL): combines a range of digital organising apps that can be used separately or combined

Not-For-Profit Orientated Free Code Platforms With CRM Functions

In response to the shift of many CMS and CRM projects towards serving the needs of large corporate and NGO clients, a number of open source communities have formed to address the challenges of providing a user-friendly, free code platform that allows small-medium not-for-profit organisations to access a digital organising toolkit, without selling their soul to Silicon Valley capitalists. Strypey (talk) 10:49, 4 April 2017 (UTC)

Examples of Platform Projects With CRM Functions

  • BackDrop (GPLv2 or later): Drupal CMS fork
  • Drutopia: based on Drupal CMS (GPLv2 or later)