Government 2.0
Research project promoted by Don Tapscott.
Description
From http://www.eu.socialtext.net/wiki-government-and-democracy/index.cgi?:
"For both emerging and established democratic societies, the Wikinomics era holds the promise and the inevitability of new models for delivering the functions of government. Government 2.0: Wikinomics, Government & Democracy is a global research project that will identify and analyze emerging opportunities to harness new models of collaboration to transform the public sector. It builds on a wealth of continuing research by New Paradigm – a renowned think tank led by author and strategist Don Tapscott – and a global faculty of experts.
The investigation will equip subscriber organizations with the insights required to harness new models of Web-based collaboration to reinvent the way they develop policy, partner across institutional boundaries, and engage and serve their constituents. The program will be conducted in partnership with the world’s leading thinkers and practitioners, funded by both governments around the world and private companies seeking to participate in this transformation." (http://www.eu.socialtext.net/wiki-government-and-democracy/index.cgi?)
Principles
Jason Ryan, from New Zealand:
"The five principles are:
1. Data web 2. Personalisation 3. Open source government 4. Search 5. Authentication
Progress in each of these strands alone would significantly improve the .govt.nz namespace, deliver more value to both agencies and their publics and, importantly, align user experience in this space with best practice on the rest of the web.
Data web
As I have previously noted, the real issue for Govt 2.0 is around the data: who owns it and how is it managed? Microformats, semantic markup in general, and the approach that agency content is a resource to be shared are critical enablers to moving government web interactions beyond the current limited model.
Imagine you are building a new website for your agency. Do you view the content you are publishing (and/or aggregating) as being your agency’s IP, or do you see it as just a part of the wider mosaic, contributing to the whole namespace? If the latter, then you need to build in interoperability, web standards and some forward thinking about how the web might evolve so that the system benefits from your site.
Personalisation
Users across the web expect to be able to tailor their experience to their own requirements. Government is no different. The use of folksonomies, collabularies and the ability for users to create, for example, their own government homepage – to manage different agency accounts from the one place – would be a good indicator of a move towards Govt 2.0.
Ideally, users would also be able to save particular searches (see below), access records of their email, IMs or telephone calls with agency representatives and choose to release (or not) this information to other agencies. They would also be able to sign up for personalised RSS feeds that notified them when their rates/licenses/consultation documents are due. Essentially, enjoy a one-to-one relationship with government as a single entity.
Open source government
I don’t necessarily mean that government will be running on open source software (not a bad thing, in my view) but that individuals, communities and businesses are able to interact with government web applications in ways that are useful to them. So, we build web applications that allow the people who have funded to them to build, deploy and access their own APIs.
Keeping tabs on NZ Parliament.
Sites like TheyWorkForYou, and MAPLight.org are managing to do this sort of thing almost in spite of the way most government sites are currently built. With a little more imagination, and a lot more structured data, most government content could be accessed in so many more ways: mashed up with maps to provide geographic context/information, syndicated to community built portals to capture information of specific interest to farmers or small business operators, etc. The potential to distill disparate sources down to content interesting and useful to an array of niche interests is just waiting to be tapped.
Where applicable, government could share the APIs with groups to assist them to develop their own. If you want to drive economic transformation, give people the tools to discover information both relevant and useful to them, and give them a way to use that information.
Search
This should really have been higher up in the list in terms of priority, but as part of the narrative it sort of sits beneath the other three. The information must be discoverable. And once it has been discovered, it has to be able to be repackaged according to user interests. So, if I search newzealand.govt.nz for, say, information on a driver license, I should not only see the top returns, but the most followed links, feedback from other users in which pages were the most useful, recommendations from LTNZ about which pages may be of help and perhaps some contextual links to related searches.
Once this is in place, it becomes quite easy to create portals based on vertical or horizontal search. Government won’t need to keep putting up taxpayer dollars for sector or issue related websites, it will all just run off search.govt.nz. Authentication
All of this, of course, will be pointless unless we can move high-value transactions online. Being able to share my tax returns with a new accountant, or medical records with my GP, stuff that is dependent upon me establishing my identity with the agency and being sure that the party I am about to release my information to is who they claim to be.
We already have a government logon service where you can manage your usernames and passwords for government accounts (or credentials for higher level authentication, such as two-factor). This year will see the pilot of the Identity Verification Service, which will
- provide government agencies with a high level of confidence regarding the identity of the online user, while placing people in control of the transaction and protecting their privacy. This is the online approximation of a person presenting a passport or other proof of identity document in-person to an agency.
In many ways authentication is both the culmination of this story and the starting point. If we really want to deliver transformed government to New Zealanders, then adding an identity layer to the Internet here is the first step.
Conclusion
Whether or not I am right about these five principles, what remains abundantly clear is the fact that for government to be responsive, to engage effectively and to deliver value to New Zealanders in the age of Web 2.0 will require a reinvention of the way we think and work.
And, to be clear, this is not about technology: it is about developing solutions for social and governance challenges. The fact that it is happening on the web is just a reflection of the way that our culture is changing. In ten years time, most Kiwis will regard the Internet with the same sense of awe that they regard the television. The question we need to ask is, do we have to wait that long to deliver Govt 2.0?" (http://psnetwork.org.nz/blog/2007/04/29/5-principles-govt20/)