Maurizio Lazzarato on Immaterial Labor
* Article / Chapter: Immaterial Labor. Maurizio Lazzarato. In: Paolo Virno and Michael Hardy, eds. Radical Thought In Italy: A Potential Politics.
URL = http://www.e-flux.com/wp-content/uploads/2013/05/2.-Maurizio-Lazzarato-Immaterial-Labor.pdf
Summary
Maurizio Lazzarato:
"A significant amount of empirical research has been conducted concerning the newforms of the organization of work. This, combined with a corresponding wealth of theoretical reflection, has made possible the identification of a new conception of what work is nowadays and what new power relations it implies. An initial synthesis of these results — framed in terms of an attempt to define the technical and subjective-political composition of the working class — can be expressed in the concept of immaterial labor, which is defined as the labor that produces the informational and cultural content of the commodity. The concept of immaterial labor refers to two different aspects of labor. On the one hand, as regards the "informational content" of the commodity, it refers directly to the changes taking place in workers' labor processes in big companies in the industrial and tertiary sectors, where the skills involved in direct labor are increasingly skills involving cybernetics and computer control (and horizontal and vertical communication). On the other hand, as regards the activity that produces the "cultural con-tent" of the commodity, immaterial labor involves a series of activities that are not normally recognized as "work" — in other words, the kinds of activities involved in defining and fixing cultural and artistic standards, fashions, tastes, consumer norms, and, more strategically, public opinion. Once the privileged domain of the bourgeoisie and its children, these activities have since the end of the 1970s become the domain of what we have come to define as "mass intellectuality." The profound changes in these strategic sectors have radically modified not only the composition, management, and regulation of the workforce — the organization of production — but also, and more deeply, the role and function of intellectuals and their activities within society. The "great transformation" that began at the start of the 1970shas changed the very terms in which the question is posed. Manual labor is increasingly coming to involve procedures that could be defined as "intellectual," and the new communications technologies increasingly require subjectivities that are rich in knowledge. It is not simply that intellectual labor has become subjected to the norms of capitalist production. What has happened is that a new "mass intellectuality" has come into being, created out of a combination of the demands of capital-ist production and the forms of "self-valorization" that the struggle against workhas produced. The old dichotomy between "mental and manual labor," or between "material labor and immaterial labor," risks failing to grasp the new nature of productive activity, which takes this separation on board and transforms it. The split between conception and execution, between labor and creativity, between author and audience, is simultaneously transcended within the "labor process" and re-imposed as political command within the "process of valorization."
Description
'Immaterial Labor" in the Classic Definition
Maurizio Lazzarato:
"All the characteristics of the postindustrial economy (both in industry and society as a whole) are highly present within the classic forms of "immaterial" production: audiovisual production, advertising, fashion, the production of software, photography, cultural activities, and so forth. The activities of this kind of immaterial labor force us to question the classic definitions of work and workforce, because they com-bine the results of various different types of work skill: intellectual skills, as regards the cultural-informational content; manual skills for the ability to combine creativity, imagination, and technical and manual labor; and entrepreneurial skills in the management of social relations and the structuring of that social cooperation of which they are a part. This immaterial labor constitutes itself in forms that are immediately collective, and we might say that it exists only in the form of networks and flows. The organization of the cycle of production of immaterial labor (because this is exactly what it is, once we abandon our factory-ist prejudices — a cycle of pro-duction) is not obviously apparent to the eye, because it is not defined by the four walls of a factory. The location in which it operates is outside in the society at large, at a territorial level that we could call "the basin of immaterial labor." Small and sometimes very small "productive units" (often consisting of only one individual)are organized for specific ad hoc projects, and may exist only for the duration of those particular jobs. The cycle of production comes into operation only when it is required by the capitalist; once the job has been done, the cycle dissolves back into the networks and flows that make possible the reproduction and enrichment of its productive capacities. Precariousness, hyper-exploitation, mobility, and hierarchy are the most obvious characteristics of metropolitan immaterial labor. Behind the label of the independent "self-employed" worker, what we actually find is an intellectual proletarian, but who is recognized as such only by the employers who exploit him or her. It is worth noting that in this kind of working existence it becomes increasingly difficult to distinguish leisure time from work time. In a sense, life becomes inseparable from work.
This labor form is also characterized by real managerial functions that consist in
(1) a certain ability to manage its social relations and
(2) the eliciting of social cooperation within the structures of the basin of immaterial labor. The quality of this kind of labor power is thus defined not only by its professional capacities (which make possible the construction of the cultural-informational con-tent of the commodity), but also by its ability to "manage" its own activity and act as the coordinator of the immaterial labor of others (production and management of the cycle). This immaterial labor appears as a real mutation of "living labor. "Here we are quite far from the Taylorist model of organization. Immaterial labor finds itself at the crossroads (or rather, it is the interface) of a new relationship between production and consumption. The activation of both productive cooperation and the social relationship with the consumer is materialized within and by the process of communication. The role of immaterial labor is to promote continual innovation in the forms and conditions of communication (and thus in work and consumption). It gives form to and materializes needs, the imaginary, consumer tastes, and so forth, and these products in turn be-come powerful producers of needs, images, and tastes. The particularity of the commodity produced through immaterial labor (its essential use value being given by its value as informational and cultural content) consists in the fact that it is not destroyed in the act of consumption, but rather it enlarges, transforms, and creates the "ideological" and cultural environment of the consumer. This commodity does not produce the physical capacity of labor power; instead, it transforms the person who uses it. Immaterial labor produces first and foremost a "social relationship" (a relationship of innovation, production, and consumption). Only if it succeeds in this production does its activity have an economic value. This activity makes immediately apparent something that material production had "hidden," namely, that labor produces not only commodities, but first and foremost it produces the capital relation."
Excerpts
The Cycle of Immaterial Production
Maurizio Lazzzarato:
"Up to this point I have been analyzing and constructing the concept of immaterial labor from a point of view that could be defined, so to speak, as "microeconomic. "If now we consider immaterial labor within the globality of the production cycle, of which it is the strategic stage, we will be able to see a series of characteristics of post-Taylorist production that have not yet been taken into consideration. I want to demonstrate in particular how the process of valorization tends to be identified with the process of the production of social communication and how the two stages (valorization and communication) immediately have asocial and territorial dimension. The concept of immaterial labor presupposes and results in an enlargement of productive cooperation that even includes the production and reproduction of communication and hence of its most important contents: subjectivity. If Fordism integrated consumption into the cycle of the reproduction of capital, post-Fordism integrates communication into it. From a strictly economic point of view, the cycle of reproduction of immaterial labor dislocates the production-consumption relationship as it is defined as much by the "virtuous Keynesian circle" as by the Marxist reproduction schemes of the second volume of Capital. Now, rather than speaking of the toppling of "supply and demand," we should speak about a redefinition of the production-consumption relationship. As we saw earlier, the consumer is inscribed in the manufacturing of the product from its conception. The consumer is no longer limited to consuming commodities (destroying them in the act of consumption). On the contrary, his or her consumption should be productive in accordance to the necessary conditions and the new products. Consumption is then first of all a consumption of information. Consumption is no longer only the "realization" of a product, but a real and proper social process that for the moment is defined with the term communication.
The Specific Differences of the Immaterial Labor Cycle
Maurizio Lazzarato:
"Allow me to underline briefly the specific differences of the "stages" that make up the production cycle of immaterial labor (immaterial labor itself, its "ideological/commodity products," and the "public/consumer") in relation to the classical forms of the reproduction of "capital. As far as immaterial labor being an "author" is concerned, it is necessary to emphasize the radical autonomy of its productive synergies. As we have seen, immaterial labor forces us to question the classical definitions of work and workforce, because it results from a synthesis of different types of know-how: intellectual skills, manual skills, and entrepreneurial skills. Immaterial labor constitutes itself in immediately collective forms that exist as networks and flows. The subjugation of this form of cooperation and the "use value" of these skills to capitalist logic does not take away the autonomy of the constitution and meaning of immaterial labor. On the contrary, it opens up antagonisms and contradictions that, to use once again a Marxist formula, demand at least a "new form of exposition. "The "ideological product" becomes in every respect a commodity. The term ideological does not characterize the product as a "reflection" of reality, as false or true consciousness of reality. Ideological products produce, on the contrary, new stratifications of reality; they are the intersection where human power, knowledge, and action meet. New modes of seeing and knowing demand new technologies, and new technologies demand new forms of seeing and knowing. These ideological products are completely internal to the processes of the formation of social communication; that is, they are at once the results and the pre-requisites of these processes. The ensemble of ideological products constitutes the human ideological environment. Ideological products are transformed into commodities without ever losing their specificity; that is, they are always addressed to someone, they are "'ideally signifying," and thus they pose the problem of "meaning." The general public tends to become the model for the consumer(audience/client). The public (in the sense of the user—the reader, the music listener, the television audience) whom the author addresses has as such a double productive function. In the first place, as the addressee of the ideological product, the public is a constitutive element of the production process. In the second place, the public is productive by means of the reception that gives the product "a place in life" (in other words, integrates it into social communication) and allows it to live and evolve. Reception is thus, from this point of view, a creative act and an integrative part of the product. The transformation of the product into a commodity cannot abolish this double process of "creativity"; it must rather assume it as it is, and attempt to control it and subordinate it to its own values. What the transformation of the product into a commodity can-not remove, then, is the character of event, the open process of creation that is established between immaterial labor and the public and organized by communication. If the innovation in immaterial production is introduced by this open process of creation, the entrepreneur, in order to further consumption and its perpetual renewal, will be constrained to draw from the "values" that the public/consumer pro-duces. These values presuppose the modes of being, modes of existing, and forms of life that support them. From these considerations there emerge two principal consequences. First, values are "put to work." The transformation of the ideological product into a commodity distorts or deflects the social imaginary that is produced in the forms of life, but at the same time, commodity production must recognize itself as powerless as far as its own production is concerned. The second consequence is that the forms of life (in their collective and cooperative forms) are now the source of innovation. The analysis of the different "stages" of the cycle of immaterial labor permits me to advance the hypothesis that what is "productive" is the whole of the social relation (here represented by the author-work-audience relationship)according to modalities that directly bring into play the "meaning." The specificity of this type of production not only leaves its imprint on the "form" of the process of production by establishing a new relationship between production and consumption, but it also poses a problem of legitimacy for the capitalist appropriation of this process. This cooperation can in no case be predetermined by economics, because it deals with the very life of society. "Economics" can only appropriate the forms and products of this cooperation, normalizing and standardizing them. The creative and innovative elements are tightly linked to the values that only the forms of life produce. Creativity and productivity in postindustrial societies reside, on the one hand, in the dialectic between the forms of life and values they produce and, on the other, in the activities of subjects that constitute them. The legitimation that the(Schumpeterian) entrepreneur found in his or her capacity for innovation has lost its foundation. Because the capitalist entrepreneur does not produce the forms and contents of immaterial labor, he or she does not even produce innovation. For economics there remains only the possibility of managing and regulating the activity of immaterial labor and creating some devices for the control and creation of the public/consumer by means of the control of communication and information technologies and their organizational processes."